I led the product strategy, UX, and feature development for the Item POS Booking System, a full end-to-end scheduling and reservation platform designed for events, experiences, and private group bookings.

This POS is used by customers and on-site staff to streamline event scheduling, manage capacity in real-time, and process payments for hourly or package-based experiences.

⭐ What the System Does

1. Real-Time Calendar & Availability Engine

The booking interface displays:

• Live availability across days, weeks, and months
  
  
• Color-coded capacity indicators (Available, Sold Out, Online Closed)
  
  
• Automatic synchronization with on-site POS and online bookings
  
  
• Smart throttling to prevent overbooking
  
  

This ensures customers only see accurate available slots.

2. Session & Time Slot Scheduling

Once a date is selected, users can choose from dynamic time slots such as:

• 10:30 AM
  
  
• 11:00 AM
  
  
• 11:30 AM
  
  
• 12:00 PM, etc.
  
  

The system accounts for:

• Event duration
  
  
• Prep and cleanup time
  
  
• Maximum participants per session
  
  
• Staff availability
  
  

3. Smart Ticketing & Capacity Control

The platform supports:

• Per-event capacity limits
  
  
• Group booking size control
  
  
• Ticket quantity selection with pricing updates
  
  
• Auto-blocking when capacity is reached
  
  

Capacity is updated in real-time across all devices.

4. Payment Integration

After users select their event, date, and ticket quantity, the system moves them to:

• Secure checkout
  
  
• Multiple payment options
  
  
• Instant confirmation
  
  
• Email + SMS receipt automation
  
  

5. Staff POS Mode

Employees can:

• Create walk-in bookings
• Override capacity when approved
• Reschedule or refund customers
• View daily/monthly booking logs
• Monitor revenue from each session

📈 Business Impact

With your leadership as Product Owner, the system delivered:

• 40% faster booking flow through UX automation
  
  
• 30% increase in online bookings due to clearer availability
  
  
• Reduction in double-bookings to near 0%
  
  
• Improved operational efficiency via real-time calendar sync
  
  
• Higher conversion rates from mobile users thanks to responsive UI
  
  

🎯 As Senior Product Owner

Product Strategy

• Defined requirements for scheduling logic, availability rules, and POS workflows
• Analyzed competitor booking systems and implemented best-practice UX
  
  

UX & User Flows

• Designed wireframes, workflows, and UI prototypes
• Conducted user testing with operations staff and customers
  
  

Feature Delivery

• Wrote user stories, acceptance criteria, and backlog prioritization
• Led sprint planning, grooming, QA verification, and release testing
  
  

Optimization

• Implemented A/B testing for layout, CTA placement, and capacity visibility
• Integrated analytics to measure:
  
  
  • Conversion rate
  • Drop-off points
  • Revenue per session
  • Mobile vs desktop performance