I led the end-to-end product development of My Item Portal, a centralized subscription and account management system that allows customers to manage billing, payments, plan tiers, usage, and account settings with complete transparency and security.

What the Portal Does

My Item Portal serves as the core hub for customer subscription activity and includes:

🔹 Subscription Lifecycle Management

• Users can upgrade, downgrade, pause, or cancel subscriptions.
  
  
• Real-time proration logic ensures accurate billing adjustments.
  
  
• Automated renewal handling and plan change confirmations.
  
  

🔹 Secure Billing & Payment Infrastructure

• Integrated with payment gateways for safe credit card processing.
  
  
• Users can update payment methods, view invoices, download statements, and track payment history.
  
  
• Built-in fraud protection, authorization handling, and payment retries.
  
  

🔹 Account & User Administration

• Role-based access controls (RBAC) for multi-user accounts.
  
  
• Admins can assign permissions, view activity logs, and manage team access.
  
  
• Personal profile management and system preferences.
  
  

🔹 Usage Analytics & Transparency

• Users can track their active modules, features used, and billing cycles.
  
  
• Visual dashboards show subscription utilization and add-on usage.
  
  
• Notifications for renewals, payment failures, and upcoming charges.
  
  

🔹 Support & Communication Hub

• Integrated support ticketing.
  
  
• In-app messages, alerts, and system announcements.
  
  
• Direct connection to knowledge base and onboarding guides.
  
  

Business Impact

• 15% increase in customer retention by improving clarity, billing transparency, and user control.
  
  
• 25% boost in recurring revenue through easier upgrades and reduced churn.
  
  
• Reduced customer support workload due to self-service capabilities.
  
  
• Improved billing accuracy and fewer payment failures due to automated retry logic.
  
  

My Role as Product Owner

I drove the product vision and execution by:

• Gathering business requirements, defining acceptance criteria, and writing user stories.
  
  
• Creating workflows, wireframes, and UI/UX prototypes.
  
  
• Collaborating with engineering, payments, design, and QA teams.
  
  
• Leading sprint planning, weekly standups, backlog prioritization, and feature releases.
  
  
• Conducting QA, UAT, and post-release monitoring to ensure performance and adoption.